You can confirm and cancel a reservation by email as follows:


1.- Enter the reservation you wish to contact and select the option "Emails"



2.- Click on "Create new message"





A window will open where you can choose the template you need to send: Confirmation or Cancellation. Choose the one you want by clicking on the box marked in the following image:






Ready! An email with the subject "Cancellation" or "Confirmation" will arrive in the customer's inbox (depending on which one you have chosen)


EXAMPLE OF CONFIRMATION MAIL:



CANCELLATION MAIL EXAMPLE:




You can check the email history, just enter again in "Emails" to know the details. You can even see the template sent by clicking on the "Actions" icon.



Still got Questions? Contact us!



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Phones

Estados Unidos 1-800-910-6125
Colombia
(+571) 381-9104
Chile
(+5622) 570-8589
Argentina
(+5411) 6091-4627
México
(+52) 222-962-6000