Technical Support

How To Change status "No show" and "Arrivals"
You can use this tool when a client you were expecting finally does not show up. To activate "No Show" click on "Reports" → "...
Vie., 28 Feb., 2020 at 10:39 AM
How to add a more guests
This is how you can add more guests  to your reservations. Step 1.- Enter the reservation * and click on the "guest" module. Then click ...
Vie., 28 Feb., 2020 at 10:40 AM
How to check the payment status of my reservations?
There are three ways to check if a reservation is paid or not. 1.- Through the colors of the Capsules, in general when a Capsule is lighter in color ...
Vie., 28 Feb., 2020 at 10:40 AM
How to eliminate a location?
Do you no longer administer a location or do you simply need to delete it? Step 1.- Click on: "Properties" and select: "Locations&q...
Vie., 28 Feb., 2020 at 10:41 AM
How to add / modify a credit card?
A) Add credit card 1.- Enter the corresponding reservation 2.- Select the option " CREDIT CARD" 3.- Click on "ADD CREDIT CA...
Vie., 28 Feb., 2020 at 10:41 AM
How to highlight holidays in the Calendar?
Highlight the holidays as follows: 1.- On the upper right side of the Dashboard, go to: Settings ➝ Holidays 2.- Check the box "Display the holi...
Vie., 28 Feb., 2020 at 10:42 AM
How to send automatic emails?
Sending a confirmation or cancelation about  reservations is easy . PLEASE REMEMBER: if it is the First Template that you are going to configure please ...
Vie., 28 Feb., 2020 at 10:42 AM
How to activate notifications
You can activate (or deactivate) notifications to reach your email, or to several if necessary. Please do the following: From the Dashboard select...
Vie., 28 Feb., 2020 at 10:43 AM
How to create users and profiles?
In Octopus24 you can give access to other people (like your hotel staff) to carry out specific actions or help you by administering the (PMS) in general....
Vie., 28 Feb., 2020 at 10:43 AM
How to edit the currency exchange
1.- To edit the currency with which you wish to work with, go to the Dashboard and select "Finance" -> "Rates" -> "Currency E...
Vie., 28 Feb., 2020 at 10:44 AM